Terms & Conditions

Use of Site

You may only browse the content and make legitimate purchases on this site. You shall not use this site for any other purposes, including, without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

These terms and conditions are the contract between you and Koality Dreamz (Pty) Ltd (“us”, “we”, etc.). By visiting or using Our Website, you agree to be bound by them.

These are the agreed terms.

Terms and Conditions for the Sale of Children’s Hammocks, Toys, and Furniture

Acceptance of Terms and Conditions

By placing an order for children’s hammocks, toys, and furniture (“Products”) from Koality Dreamz (Pty) Ltd, you agree to abide by these Terms and Conditions.

Product Safety

1. Koality Dreamz (Pty) Ltd takes utmost care in designing and manufacturing safe products for children. However, the purchaser is responsible for ensuring the safe and proper use and installation of the Products.
   
   
2. Koality Dreamz (Pty) Ltd does not assume any liability for injuries or accidents resulting from our products’ misuse or improper installation.

Installation

1. Proper installation of the Products is essential for safety. It is the responsibility of the purchaser to follow the installation instructions provided with each purchase.
   
   
2. Koality Dreamz (Pty) Ltd is not responsible for any accidents, damages, or injuries that occur due to incorrect installation.

Orders and Payments

1. Orders are subject to availability. Koality Dreamz (Pty) Ltd reserves the right to cancel orders or provide necessary substitutes.
   
   
2. Payment for Products must be made in accordance with the pricing and payment terms specified on our website or agreed upon in writing.

Shipping and Delivery

1. Koality Dreamz (Pty) Ltd will try to deliver Products within the agreed-upon timeframe. However, delays may occur due to circumstances beyond our control.
   
   
2. Shipping costs and delivery times are provided on our website or as communicated during the order process.

Return and Exchange Policy

At Koality Dreamz (Pty) Ltd, we are committed to providing top-quality products and exceptional service. To ensure your satisfaction, we’ve outlined our return and exchange policy below:

Returns and Exchanges

We do not accept returns, but we offer exchanges in two specific situations:

1. Manufacturing Faults:

If you receive a product with a manufacturing fault, we will gladly exchange it for you.

2. Incorrect Items:

If we send you the wrong item, we will promptly exchange it for the correct one.

Courier Costs

We’ll cover the courier costs for exchanges due to manufacturing faults or incorrect items. Your satisfaction is our priority, and we want to ensure you receive the right product hassle-free.

How to Request an Exchange

To request an exchange, please get in touch with us within seven days of receiving your order. We will guide you through the process and arrange for the exchange to be made as swiftly as possible.

Important Note

Please note that this policy is in accordance with South African consumer protection laws, including the Consumer Protection Act (CPA). We are committed to complying with all relevant regulations and upholding your rights.

Thank you for choosing Koality Dreamz. If you have any questions or need further assistance, please don’t hesitate to reach out on 076 992 5248 or vicky@koalitydreamz.co.za.

Protection from Copying and Reproduction

1. Products are the property of Koality Dreamz (Pty) Ltd. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
   
   
2. Any person or entity is prohibited from copying, replicating, imitating, or manufacturing Products identical or substantially similar to those Koality Dreamz (Pty) Ltd offers without proper authorisation.
   
   
3. Koality Dreamz (Pty) Ltd reserves the right to take legal action against any party engaged in unauthorised copying or reproduction of our Products.
   
   
4. Any infringement of our intellectual property rights will be pursued to the fullest extent permitted by law.